Malycia D.

ABOUT ME

I am an experienced worker who has been consistently praised as focused, determined, and dependable by my co-workers and management. Over the course of nearly a decade I have come a long way in establishing and perfecting my job performances. I’ve developed quite a few skills sets directly relevant to the Customer Service Representative role you are hiring for, including customer communications, customer needs assessment, data entry, customer satisfaction, and customer confidentiality. Coming from a background in healthcare, I also bring with me a work ethic deeply rooted in problem solving, crisis management, and a demeanor that's full of the need to make sure that the customers or clients are beyond satisfied with their service. Overall, I have consistently proved leadership, communication, and persuasion ability in an aspect of my Customer Service roles in the past.

SKILLS