Dedicated Technical support and CCTV monitoring professional with a comprehensive background in providing exceptional customer service and ensuring the security and functionality of surveillance systems. Possesses a strong understanding of troubleshooting methodologies, network infrastructure, and security protocols. Proven ability to swiftly diagnose and resolve technical issues while maintaining a calm demeanor under pressure. Proficient in utilizing advanced monitoring tools and software to ensure the seamless operation of CCTV systems. Excellent communicator with a talent for conveying complex technical information in a clear and concise manner. Committed to delivering proactive support and ensuring the safety and security of both digital and physical assets.