Before Employer/Buyer cancels a Service/Project, we recommend them to communicate with the Seller in the timeline and express his concerns so that the Freelancer has an opportunity to address them. Most issues can be sorted out efficiently with simple communication and Freelancers on Toogit.com care about keeping their clients happy. If the Buyer/Employer is not able to communicate with the Freelancer or communication with the Freelancer is not working and the Buyer/Employer feels that the Freelancer is not adhering to the Rules of engagement then the Buyer can also contact Toogit.com Customer Support for assistance to get the Service/Project back on track.
After the Commencement of a Service/Project, the Buyer or Seller may request a cancellation within 48 hours of awarding the project to freelancer:
1) The requestor must notify the other party of the cancellation by placing a message in the Messenger. Alternatively, if there are funds in the Safe Deposit Account and the Buyer/Employer believes that they are entitled for a refund, the Buyer/Employer can notify the Freelancer of the cancellation by requesting a refund using the "Refund Request" action on the settings.
2) If the Buyer/Employer fails to notify the Seller/Freelancer in the timeline that he wishes to cancel the Project and the Project is subsequently completed, the Buyer/Employer must pay for the service delivered in accordance with these terms and conditions.
Once notified of a cancellation:
The Freelancer should stop working on the Service/Project immediately;
The parties should agree in the timeline what payment is necessary for any work completed (or time spent, if it is a per hour Custom Project). If the cause of the cancellation was not due to the circumstances the Seller/Employer is entitled to request payment at minimum equal to the value of the deposit funds held in the Safe Deposit Account.
A Buyer is entitled to receive a refund of funds held in the Safe Deposit Account under the following circumstances:
Buyer/Employer and Seller/Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Toogit crew
Refunds are only applicable to funds held in the Safe Deposit Account. Funds should only be paid out of the Safe Deposit Account once the Buyer is satisfied that the Service/Project (or any agreed milestone deliverables) has been completed. By releasing funds from the Safe Deposit Account the Buyer accepts that this money is non-refundable.
Buyers/Employers should NEVER file a dispute or reverse a payment through their Credit card company or Bank. Attempts to seek refunds in this way will lead to the Buyer's account being permanently suspended and may attract legal actions.
A Buyers/Employers can request a refund of the funds held in the Safe Deposit Account using the "Request Refund" action in the settings by specifying a reason for their request:
Toogit.com will process approved (or non-actioned) refund requests back to the Buyer's mode of payment (CC or bank account), within 10 working days, subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Toogit.com reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Toogit.com shall not be obliged to make the refund.
Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Toogit marketplace as follows:
Toogit.com will process approved (or non-actioned) refund requests back to the Buyer's mode of payment (CC or bank account), within 10 working days, subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Toogit.com reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Toogit.com shall not be obliged to make the refund.
A chargeback (being a challenge to a payment that a Buyer files directly with their credit card issuer) and a reversal instruction is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow their instructions.
You acknowledge and agree that we will be entitled to recover chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Buyers through the Website.
You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors).