Remote Other Job In Customer Support And Service

Customer Service Representative

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Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best customer satisfaction to the organizations customers by addressing and resolving customer inquiries and problems, processing orders, preparing service orders, tracking bids and resolving billing issues in accordance with company policies and procedures.

Primary Responsibilities:
  • Handle daily customer support triage, through email, live chat and phone to support web-based products and services.
  • Interact with customers and troubleshoot problems to provide a high level of customer satisfaction.
  • Assist customers with best practices for Widen products, product updates, configurations and training.
  • Communicate technical issues and solutions with customers in non-technical terms while maintaining empathy, courteousness and professionalism.
  • Document, track, and monitor issues to ensure a timely resolution for the customer.
  • Interact with other members of all Widen teams to effectively handle internal questions and issues to be resolved.

About the recuiter
Member since Mar 14, 2020
Vishal Kumar
from Hesse, Germany

Skills & Expertise Required

Customer Service 
Candidate shortlisted and hiredHiring open till - Feb 27, 2023

Work from Anywhere

40 hrs / week

Hourly Type

Remote Job

$15.31

Cost

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