We are looking for this phase of our project to be completed and supported. You will work with our lead to integrate. This will integrate into our existing software. It will need to be easily understandable and workable by other developers and have an public api.
notes:
- Im looking for a developer that knows twilio-flex call center, and helpdesk ticketing.
- some of our customers will want us to integrate into their system
- Text sms/mms helpdesk will be the primary communication channel (vs zendesk, freshdesk, zohodesk, etc that uses email primarily). I have twilio account and can add developer (call, text, fax, email)
- Integrate with qbo and gmail, to resell on qbo marketplace.
- Add all communication channels (text sms/mms, call, email, google, facebook, webpage chat, etc)
- inbound & outbound function
Skills needed for this project:
- Experience in customer support or booking
- Friendliness and exceptional communication skills
- Other requirements such as specific CS or booking software, industry knowledge
problems we want to solve with app:
- problem: when I need to update multiple people, I have to text them in group text and include summary of what Im referring to. Fix: tickets need a contact list so everyone is automatically updated of progress via text (maybe a link in text to ticket).
- problem: when i get the same question over and over. Fix: create auto replies to email/text/etc channels. (example: text received asking when we close, auto reply biz hours).
- problem: office gets snail mail and needs to send it to bookkeeper. Fix: create ticket > attach pdf of paper letter via phone camera. Now we can see and discuss letters.
features:
- when a customer calls, get vmail, leaves a message; then I get a text of vmail. I wont need to go to something and look up message, its delivered to me via text in real time (easy).
- when someone calls, call can be forwarded to phone number outside of system.","employmentType":["FULL_TIME","PART_TIME","CONTRACTOR","TEMPORARY","PER_DIEM"],"jobLocationType":"TELECOMMUTE","hiringOrganization":{"@type":"Organization","name":"Toogit","sameAs":"https://www.toogit.com/","logo":"https://www.toogit.com/images/toogit_logo_initial.png"},"identifier":{"@type":"PropertyValue","name":"Toogit","value":339230},"skills":["Email Handling","In-App Purchases","iOS","Hybrid","Telephone Handling"],"applicantLocationRequirements":[{"@type":"Country","name":"IN"},{"@type":"Country","name":"Canada"},{"@type":"Country","name":"USA"},{"@type":"Country","name":"Germany"},{"@type":"Country","name":"Pakistan"},{"@type":"Country","name":"Philippines"},{"@type":"Country","name":"Indonesia"},{"@type":"Country","name":"Sri Lanka"},{"@type":"Country","name":"Nigeria"},{"@type":"Country","name":"China"},{"@type":"Country","name":"Russia"},{"@type":"Country","name":"Bangladesh"}],"validThrough":"2024-07-11T20:30:49+05:30","url":"https://www.toogit.com/freelance-jobs/MzM5MjMw"}
Remote Web Development Job In IT And Programming
Find more Web Development remote jobs posted recently Worldwide
Work from Anywhere
40 hrs / weekFixed Type
Remote Job$2,395.50
Cost Looking for help? Checkout our video tutorial
How to search and apply for jobs
How to apply? Do you have more questions about the Job?
See frequently asked questions
Looking for an experienced VA to help full time with our company. Looking for someone who is motivated, enthusiastic and with great customer service skills. Spelling and grammar a must.
Your role will be to answer customer emails and create...read more
Hello, we are looking for a part-time project manager who can help us with client communication, and project management of our custom web & mobile development projects.
Primary Duties:
* Interfaces with clients to define and document re...read more
We are a starting locksmith company, providing 24/7 locksmith assistance
We need assistance for a shift which starts EVERY Friday @5pm and ends Saturday @7pm (from Friday @9pm until Saturday @9am there is a night time back-up dispatch who wi...read more
Hi,
I have a Xamarin iOS and Android application, secured by Azure B2C, and it is securely calling Azure Functions.
There are a few tasks I need some help or guidance with:
1. I need to implement push notifications using Az...read more
iCopy is seeking a self-motivated individual comfortable with making 50+ calls in any given shift. These calls are confirmation calls in nature - not cold calls or direct customer service.
Our business relies on assuring that the requests w...read more