Remote Web Development Job In IT And Programming

Zendesk expert required for automation and optimisation of my Zendesk setup

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We are an ecommerce store on shopify that uses Zendesk as our customer service application. We currently are a small team with only 2 part time agents and a zendesk guide that has approx 50 articles. I am looking for an experienced zendesk automation and scripting expert that can review my zendesk setup and implement best practice automation, triggers, macros and answer bot functionality to improve the efficiency of our customer support function. Aim of the project is to reduce manual customer service labour hours and improve response times, ticket deflection and enable self service with support of our Guide.
About the recuiter
Member since May 20, 2018
Andrea Michenka
from Arhus, Denmark

Skills & Expertise Required

Zendesk

Open for hiringApply before - Jul 17, 2024

Work from Anywhere

40 hrs / week

Hourly Type

Remote Job

$17.26

Cost

Offer to work on this project closes in 16 days!
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