Deputy Team Leader - Phone Support Agents Team

This job requires 5 days a week, 30-40 hours a week, possibly more. Supervisory experience is required.

This position offers the opportunity to build and refine a world-class Call Center supporting our customer base performing Outbound Confirmation Calls and taking Inbound Calls. This position involves training personnel, developing / refining SOPs, performing Quality Assurance of agent performance, and generating insightful analytics for trend identification. This is a hands-on working leadership position.

Job requirements:
- At least 2 years of experience managing a team in the customer service BPO industry.
- At least 2 years of experience making outbound calls and taking inbound calls.
- Strong, polished Customer Service skills.
- Excellent English oral communication with little to no accent.
- Ability to adhere to company and product policies.
- Ability to create, train others in, and follow Standard Operating Procedures.
- Ability to pay strict attention to detail is required.
- Available to work (at least) during 1600-2200 EST.
- Effectively manage own time and respond to shifting task priorities.
- Ability to effectively task team members and ensure appropriate work products for the time allocated.
- Ability to coach team members and hold team members accountable for the accuracy of the work product.
- Quickly train new personnel in multiple, specific, detailed requirements.
- Follow-up on loose ends and complete tasks without needing step-by-step instructions or reminders.
- Work full time during the assigned shift without schedule conflicts (e.g., no other work commitments, personal tasks, commuting).
- Have regular access to a high-speed, stable internet connection.
- Must have the Microsoft Office Tools installed in your PC/laptop
- Successfully complete a screening test and an interview.

Great to have:
- Experience in using Deskforce tool.

---

When you submit your cover letter, you must:
1. Address it to MCH-192 for consideration.
2. Run a test on speedtest.net, then attach a link to the result.
3. Summarize your experience 6 sentences. Dont forget to include the total number of years experience you have in team management and the highest number of people you handled at a certain point in time.
This helps us screen out applicants who are not detail focused.
About the recuiter
Member since Nov 11, 2022
Tahseen Ahmad
from Smolensk, Russia

---

---

Offer to work on this project closes in 21 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions