Agents will login on our CRM solution and use PureCloud as the Contact Center solution.
Tasks:
- Detail all we need to put on the CRM side to integrate withe PureCloud (what information we need to add to each agent)
- Details how to do the single sign on integration with PureCloud (agent login on the CRM and automatically login on PureCloud)
- Detail how to transfer data from PureCloud to our CRM to automatically popup the screen with all customer information.
- Help us with the application used by the agent to answer calls, chats and all interactions integrated with our CRM.","employmentType":["FULL_TIME","PART_TIME","CONTRACTOR","TEMPORARY","PER_DIEM"],"jobLocationType":"TELECOMMUTE","hiringOrganization":{"@type":"Organization","name":"Toogit","sameAs":"https://www.toogit.com/","logo":"https://www.toogit.com/images/toogit_logo_initial.png"},"identifier":{"@type":"PropertyValue","name":"Toogit","value":359722},"skills":["Java","REST","javascript","CSS3","CSS"],"applicantLocationRequirements":[{"@type":"Country","name":"IN"},{"@type":"Country","name":"Canada"},{"@type":"Country","name":"USA"},{"@type":"Country","name":"Germany"},{"@type":"Country","name":"Pakistan"},{"@type":"Country","name":"Philippines"},{"@type":"Country","name":"Indonesia"},{"@type":"Country","name":"Sri Lanka"},{"@type":"Country","name":"Nigeria"},{"@type":"Country","name":"China"},{"@type":"Country","name":"Russia"},{"@type":"Country","name":"Bangladesh"}],"validThrough":"2024-07-29T14:54:32+05:30","url":"https://www.toogit.com/freelance-jobs/MzU5NzIy"}
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