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software development - Call Analytics

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looking for someone with experience building a call analytics platform for a call center. There are many platforms in the industry such as Marchex and CallBox. Software would track phone calls from dynamically issued phone numbers, record calls, convert audio files to text files, have screens that agents would score up to 21 attributes as they analyze the call for items like friendliness, use of customer name, data capture, sales skills, etc. The software would have a dashboard that managers can track advertising performance (results against unique phone numbers), sales person performance, etc. Finally ability to convert results into a report that can be downloaded. Would need to be scalable to 200+ agents.
About the recuiter
Member since Jul 27, 2017
Elze
from Bergamo, Italy

Skills & Expertise Required

software development

Open for hiringApply before - Oct 7, 2024

Work from Anywhere

40 hrs / week

Fixed Type

Remote Job

$952.83

Cost

Offer to work on this project closes in 20 days!
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