Remote Network And System Administration Job In IT And Networking

Online Technical Support

Find more Network And System Administration remote jobs posted recently Worldwide

Online Technical Support responsibilities include:

Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

Job brief

We are looking for a Online Technical Support to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Requirements

Proven work experience as a Online Technical Support, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
About the recuiter
Member since Mar 14, 2020
Inbok Lee
from Pardubicky, Czech Republic

Skills & Expertise Required

Administrative Support Chat Support Customer Service Customer Support Email Handling

Open for hiringApply before - Oct 12, 2024

Work from Anywhere

40 hrs / week

Hourly Type

Remote Job

$15.30

Cost

Offer to work on this project closes in 14 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions

Other jobs by this client

Need to transpose a PDF to Excel - Hourly
Golang Developer - Hourly
Chrome extension developer needed to build scraping extension and database lookup - Fixed
PRECAST DOME DESIGN FROM SKETCH - Fixed
Personal Website Modification - Wordpress - Fixed

Similar Projects

Customer Support for online Software

We are looking for a new customer support agent to join our team on a long term basis.

You will need to have excellent English writing skills to help our customers via email and live chat

All training will be provided

Researcher and content planner.

We need a planning assistant to help put together content plans. You need to be intelligent, have a firm grasp of English, and to ensure that what you plan is on topic. Instructions and training will be provided. This is a long-term role for the righ...read more

I need help with presentation

Hi
I have this presentation in ppt
at slide 7 there is a youtube video.

I need someone to make the video work even when I dont have internet coonection.

thanks

Acquity Scheduling Expert

We are looking for someone with in-depth knowledge of Acuity (or another scheduling program that works with Stripe). We would like a more-tailored version that takes into account our unique business platform. We are a snow cat ski operation that of...read more

Planogram for Supermarket

Create a planogram for a small local store,

I need to see past examples of work done before, and what software you can use to create this

We can provide images of each shelf for you to use the enter each product to there section read more