Assist in email customer support & back-end operations for a fast-growing & fun start-up

What you will do in the Customer Support aspect of the role:
---Provide Tier 1 customer support via Zendesk to users of the GetUpside app through private app messaging/email.
---Apply critical thinking and use technical tools to investigate customer questions, identify customer issues, and resolve them.
---Communicate with the team on any emerging user trends/app issues.

What you will do in the Operations aspect of the role:
---Work with operations team to review data for store purchase receipts that the software system has flagged as having issues.
---While reviewing receipts, identify patterns for errors in receipts and update software system database to fix these errors.
---Be flexible to adapt to a constantly improving and changing software system. Help provide feedback to make the system better.

*The position will start at approx 20hr/week & will likely grow to 40/hr week.

What you need:
---A Mac computer - essential
---Very strong proficiency in English
---College degree, technical backgrounds preferred
---2+ years of work experience
---Strong critical thinking and analytical skills
---Experience using technical toolsets to identify customer issues and solve those issues
---Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.)
---Desire to provide a great customer experience, one delightful response at a time
---Excellent written and verbal communications skills
---Self-managed and highly motivated with a positive, solution-oriented attitude
---Be flexible and excited about adapting to new situations in an ever-changing startup environment
About the recuiter
Member since Mar 14, 2020
Tushardip Borgo
from Andrijevica, Montenegro

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