Customer/Collection Service

THE ROLE :

Reporting to the Finance Manager, the Collections Coordinator is accountable for collecting amounts due within an assigned portfolio. The ideal candidate for this role will be highly motivated, goal oriented and able to deal with moderately complex, sensitive situations, excellent communication and relational skills.


KEY RESPONSIBILITIES :

Liaise with clients by e-mail, by telephone, or correspondence to resolve outstanding queries and establish agreed timescales for payment

Implement company collection management procedures in a professional and diplomatic manner, to maximize recovery and minimize Negotiate and agree to terms of payment with clients to recover payment in a timely manner.

Informs the Finance Manager of any risky situations and assess the need to engage the Legal Team.

Retrieve funds from debtors on behalf of the company, Establish, develop and maintain positive business with customer relationships. Coordinate sales effort and recover unpaid debt.

THE CANDIDATE:
2-3 years of experience in credit & collection, with a proven track record in delivering results, ideally in a professional services environment Proficient in Excel and other Microsoft Office applications Knowledge of Oracle or SAP a plus Excellent analytical and time management skills Sound negotiation, persuasion and dispute resolution skills Exceptional communication skills – oral and written Ability to work well under pressure, be flexible and approachable Excellent organizational skills and ability to establish priorities in a fast-paced environment
About the recuiter
Member since Jun 20, 2018
Daiwa I.
from Cordoba, Argentina

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