Remote Network And System Administration Job In IT And Networking

Need Ongoing IT support for an office, WinSvr 2012

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Hello,
Im looking for a freelancer to support a new client of mine. I will describe the clients properties and then ill list my requirements from you.

Client:
- 17-19 Employees/PCs
- Mostly laptops - Lenovo, dell. Some generic desktops.
- Server: Dell PowerEdge T320 WinServer 2012 r2. Unknown status.
- UPS - seems dead at time of check.
- Current Remote access: TightVNC
- Using Dropbox for files
- Using Gmail (G Suite) for email. About 3-4 stations use Outlook
- Backups: Raid drive on server + External HDD: 2 units of WD MyCloud (3-4TB single hdd)
- ERP: Tech E erp .
- CCTV cameras
- Phone system by Audiocodes/Bezeq
- Internet: Bezeq ADSL
- Network router and Firewall: Checkpoint L50w
- Various wifi devices. Bad reception on gallery floor
- Printer: Kyocera M6530cdn . Used to be managed by Yazamco but not anymore- self owned.
- Fingerprint reader: JBClock
Antivirus: Unknown

My requirements from you:
- Good English Must
- Big advantage to an agency where more than 1 person can support me.
- I am at GMT+2 Israel. Regular support hours are between 09:00 - 18:00 (9am-6pm) Sunday to Thursday. Urgent cases might be handled 24/7. You need to be available at these hours.
- SLS: First contact: Answer to a support ticket within 3 hours from clients first contact. Solve problem within 5 hours from first contact.
- Contact will be initiated via email from client, or from me.
- Communication via either Phone to Israel, Skyp, Whatsapp .
- We might use Asana to handle tasks and to report status of tickets. Please acquaint yourself with that platform.

Also -
- Be creative, if you dont know that solution - look it up on Google and learn what to do!
- Be patient, nice, and kind.
- Smile :)
About the recuiter
Member since Apr 7, 2017
Saurabh
from Bergamo, Italy

Skills & Expertise Required

Active Directory Antispam and Antivirus Check Point Customer Service Customer Support Google Apps Network Administration Network Security System Administration Windows 10 Administration Windows Administration 
Candidate shortlisted and hired
Hiring open till - May 25, 2018

Work from Anywhere

40 hrs / week

Fixed Type

Remote Job

$5.54

Cost

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