Online Customer Support Agent Needed

Job Description:

Looking for a motivated and friendly Customer Support Agent. Assist in basic customer service needs and organization. Understand the basics of our digital product lineup for confident support & sales lead qualification.

Needs:

Have access to a reliable Windows-based PC (one monthly task requires PC), familiarity with spreadsheets, tech savoy, good organization, perfect written English, good communication with customers and team-members, be reliable and consistent. Need to be available to work from 8:30am-9:30am Mon-Fri (for a daily membership related task). Other job related duties are flexible to your schedule.

Tasks:

-Verify and onboard new members within our Discord chatroom.
-Manage member Google spreadsheet, add and remove access to members
-Handle given basic customer service tickets within Freshdesk
-Mange on-boarding to our simulator software and spreadsheet on the 1st of every month
-Qualify and Move potential sales leads up the chain
About the recuiter
Member since Mar 14, 2020
Pramod Sharma
from Scotland, United Kingdom

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