I have great awareness of the business processes and understand the intricacies of symbiosis and the need to deliver above and beyond the customers expectations when it comes to phone/ chat/ email support. I especially love challenging work and have experience in several US processes including customer service, collections and my last role was in chat sales for a US giant in retail. I am a very quick learner having exposure to a wide range of businesses in various sectors such as travel, commerce, automobiles, appliance parts, banking and BPO.