Customer Support/ Subject Matter Expert / Data Operator
Philippines
I am an efficient professional who has been consistently praised as focused by my co-workers and management. Over the course of my 6-year career in the BPO industry, I’ve developed a skill set directly relevant to the role you are hiring for, including conflict resolution, customer service, and customer satisfaction. Overall, I have demonstrated effective communication, critical thinking, and teamwork abilities in every aspect of my previous roles.
I worked as a customer support representative for E-Commerce account businesses before, namely Walmart, Instacart, DoorDash, Valyou and Blossom Flower Delivery. These organizations represent their business that circles around foods, retail products, consumables, furniture, flowers, etc. which my responsibilities rotate with order fulfillment, order processing, refunds, inquiries, concerns, etc.
Additionally, I'm familiar with the ticketing platforms such as Salesforce, Shopify, Gorgias and Zendesk which I can say is one of my advantages. I hope you will agree that I am the type of competent and competitive candidate you are looking for.
I look forward to elaborating on how my specific skills and abilities will benefit your organization.
Here are the things that I need to know:
1.) Product or service
2.) Processes or knowledge base so that it can be properly explained.
3.) Policies
4.) Time of support
Esitmated cost is $1,086.02 & delivery in 30 daysI am an efficient professional who has been consistently praised as focused by my co-workers and management. Over the course of my 6-year career in the BPO industry, I’ve developed a skill set directly relevant to the role you are hiring for, including conflict resolution, customer service, and customer satisfaction. Overall, I have demonstrated effective communication, critical thinking, and team...
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Video Editor | iCreative - October 2014 - April 2015 ESL Teacher | 119 Seoul Online English Tutorial - November 2015 - February 2016 Data Encoder / Customer Support Representative | Stellar International Registry Services - March 2016 - November 2016 Technical Support Representative | Sykes Asia Inc. - November 2016 - March 2018 Customer Support Representative Tier II • Subject Matter Expert | Teletech - May 2018 - May 2019 CSR II • Subject Matter Expert • Team Leader Intern | 24/7 Intouch - September 2019 - June 2020 Valyou (Upwork) • Dec. 2020 – Oct. 2021
I am available at any time at the moment. I can work at weekends as well.
I worked as a customer support representative for E-Commerce account businesses before, namely Walmart, Instacart, DoorDash, Valyou and Blossom Flower Delivery. These organizations represent their business that circles around foods, retail products, consumables, furniture, flowers, etc. and my responsibilities rotate with order fulfillment, order processing, refunds, inquiries, concerns, etc.
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