· Developing and maintaining working relationships with new and existing clients.
· Meeting with clients to understand their business objectives and requirements for a project.
· Assessing technical solutions and ensuring they will deliver the client’s business
objectives.
· Ensuring client projects are successfully delivered on time and within budget.
· Establishing new project opportunities.
· Monitoring updates within the publishing industry including changes to business models and technology.
· Handle Effectively manage large amounts of incoming calls
· Resolves Customers service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Provide accurate, valid and complete information by using the right methods with the right tools.
· Identify and assess customers’ needs to achieve satisfaction with their concerns.
· Record details of customer contacts and actions taken
· Follow communication procedures, guidelines and policies.
· Assist customers concerns and queries through social media sites like Facebook, Twitter and Instagram.
I would like to know more about the job description, the deadline and I would like to know more on what they'll expect from me for specific posting/job.
Esitmated cost is $13.86 & delivery in 7 daysI am a Customer Support Specialist having almost 5 years of combined experience in BPO industry. Here are my combined duties and responsibilities: • Developing and maintaining working relationships with new and existing clients. • Meeting with clients to understand their business objectives and requirements for a project. • Assessing technical solutions and ensuring they will deliver the client’s...
Contact SellerSo here are four main steps to follow when searching for freelancers:
1) Inspect. Before you consider searching for the right freelancer, have a clear vision of what the project is about.
2) Shortlist. Once you've examined each freelancer that is bidding, you can now think about making a short list.
3) Interview.
4) Hire.
Within the service page, you will see a 'Contact Seller' button at right side. We recommend contacting your seller before placing your order, especially if you have specific requirements.
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