About This Service
I will design a call automation flow that perfectly fits your business. IVR can be categorized in different ways:-
These IVR features can complement your existing call center services:
- Automatic Call Distribution (ACD) – a telephony device to direct calls to your call center agents
- Skill-Based Routing – a service that assigns inbound calls to the most suitable agent
- Business Hours or Time-Based Routing – call centers operate in varying shifts. This can include morning shift (8am–5pm), mid-shift (11am–7pm), evening shift (9pm–6am), and graveyard shift (12pm–8am). You can help customers access short and relevant information by having an IVR system that’s available for 24-hour self-service, seven days a week.
- Call Routing – a call-management feature for phone systems where inbound calls are queued and then routed to a specific person or department based on pre-established rules and criteria
- Ring Groups – a group of phone numbers/extensions or physical telephones that ring simultaneously if one extension is dialed
- Call Queues – a way of routing callers to the right agents or departments who can help with callers’ concerns
- Callback Number – if there are no available agents to answer a call, your Interactive Voice Response system can ask for the caller’s number for a scheduled callback.
Of course, each IVR system can be tailored to your business’s needs. Let’s get into some of the things you can consider when deciding how to implement IVR technology for your company.