I am a well-rounded Customer Service Support/VA with 8 years of experience in call center industries and very good in multitasking, familiar with multiple CRM software [Magento, ZOHO, Zendesk, Infusionsoft & Saleforce], social media platform [Facebook, Twitter and Instagram] & Applications [REI Blackbook, Wordpress, ClickFunnels, Trello, Google suite & voice, Canva, Slack & RingCentral]. I have 5 years of experience in working home-base with a similar role as Customer Support Representative/Virtual Assistant in a mobile software company based in New York. My role was doing email processing & email marketing campaign, receiving inbound calls for product inquiry, chat support, basic installation, billing & accounting process, basic troubleshooting and processing refund. I was also a manager managing 7 agents making sure that all procedures are being followed. I don't have an existing job and I can start immediately working full-time. I can work on a changing shift and schedule.
I am good in time management, I’m willing to be trained, fast learner & hungry for an opportunity, motivated and very focused on my objectives to achieve department goals. I am also very familiar in general office management set-up for quite some time, well versed in multiple database software programs including Microsoft Office and Google Docs, PowerPoint, Excel, Access, Dropbox & Adobe Acrobat. I owned both a PC and a laptop both running in windows 10 with i3 and i5 intel core chip. I have a stable internet FIBER connection for almost 48-50 Mbps & I am using a USB headset (plantronics). Here is the link of my speedtest (
https://www.speedtest.net/result/8463317688)
Please take a look at my CV:
http://bit.ly/2Yk8LMvSample voice recording:
http://bit.ly/2KjAG5a
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