Experienced Service Desk Analyst, Desktop and System Engineer with a demonstrated history of working in the computer software industry. MS- 2012 Server & VMWare 6.5DCV MS Azure Certified. Skilled in BMC Remedy, IT Service Management, Service-now, Windows Server, Cisco VPN, and ITIL Process Implementation. Strong information technology professional with a Master of Business Administration - MBA focused in Information Technology from Welingkar Institute of Management.
Creating Knowledgebase articles to save team time on ticket resolution.
➢ Create and manage the Distribution list, Security group & SharedMailbox.
➢ Basics troubleshooting for Network, hardware and internal as well as external applications.
➢ Worked on complex MAC issues.
➢ Basics troubleshooting for O365, Skype, ACD, OneNote, OneDrive, shared drive & WebEx.
➢ Configure and manage Network and shared printer access.
➢ Oracle: Responsibilities, Quoting for Sales users, Delegate rights, Expanses transfer & Vacation Rule.
➢ Server: Add/Remove domain, Active Directory, DNS, DHCP, ADDS, WDS, My cloud access, Reboot
VM/Servers, Server: High availability (HA), Clustering, VMotion, Storage VMotion.
➢ Creation, Management and Configuration of Virtual Machines, Clone and Templates.
➢ Customizing guest operating system on Virtual Machines.
➢ SharePoint: Helped users to identify the core issues for SharePoint.
➢ Worked on Secure link and Citrix Platform to connect secure RemoteDesktop.
➢ Service Desk / Incident management for issue resolution using CASD & Service-NOW IT Service
Management complaint tools to improve SLA.
➢ Accuracy is excellent & Outstanding ability to explain and teach (Customer Satisfaction Ability).
➢ Maintain polite, professional attitude to all clients.
Basic Networking, Map drive, Data sharing
➢ Data Cards configure and troubleshooting.
➢ Internet access for the LAN through Proxy setting.
➢ Configuring Microsoft outlook for user and troubleshooting Mail Problem.
➢ Managed the Helpdesk & Desktop Support team which supported Windows 7 &Windows XP along
with the O365 including mail services.
➢ Monitored trading systems, Order Manager, Data Managers, Server Feeds (Trade Speed) throughout
the day.
➢ Managed Windows user, group, workstation accounts, and network applications.
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