Assist in email customer support & back-end operations for a fast-growing & fun start-up

What you will do in the Customer Support aspect of the role:
---Provide Tier 1 customer support via Zendesk to users of the GetUpside app through private app messaging/email.
---Apply critical thinking and use technical tools to investigate customer questions, identify customer issues, and resolve them.
---Communicate with the team on any emerging user trends/app issues.

What you will do in the Operations aspect of the role:
---Work with operations team to review data for store purchase receipts that the software system has flagged as having issues.
---While reviewing receipts, identify patterns for errors in receipts and update software system database to fix these errors.
---Be flexible to adapt to a constantly improving and changing software system. Help provide feedback to make the system better.

*The position will start at approx 20hr/week & will likely grow to 40/hr week.

What you need:
---A Mac computer - essential
---Very strong proficiency in English
---College degree, technical backgrounds preferred
---2+ years of work experience
---Strong critical thinking and analytical skills
---Experience using technical toolsets to identify customer issues and solve those issues
---Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.)
---Desire to provide a great customer experience, one delightful response at a time
---Excellent written and verbal communications skills
---Self-managed and highly motivated with a positive, solution-oriented attitude
---Be flexible and excited about adapting to new situations in an ever-changing startup environment
About the recuiter
Member since Mar 14, 2020
Parul Goyal
from Telangana, India

---

---

Offer to work on this project closes in 207 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions