Shopify/E-commerce Customer Service Representative Needed

You will need to be a fast learner and able to pick things up quickly, you will also pay attention to details. This will be a long term role with daily work to complete and you will be required to get started right away once training has been provided. The job will require you to fulfill upcoming orders using oberlo and aliexpress as well as answering and respond to all incoming email enquiries, messages on social media channels about the orders status and tracking & questions from customers on our website. You will be checking order statuses, updating customers on thetracking of their order, handling PayPal disputes and sometimes managing comments on our social media feeds.

Qualifications are:

- Fluent in English (Must be able to read and write fluent English)
- Experience from a previous customer service role is desired
- Experience using Gmail or other email clients is desired
- Pay attention to details
- Must be a quick learner and able to work on your own and in a team
- Must be able to work fast
- Must have great communication skills
- Must be available to work daily for 7 days a week

When you apply please put Thanks123 in the title so I can see that you have read this entireapplication and shows you pay attention to detail.

Responsibilities:

- Fulfilling orders daily from Aliexpress
- Responding daily to customer service inquiries via emails, messages across social media pages
- Taking care of PayPal disputes and banks chargeback
- Making sure that all orders have been shipped and on the way to the customers with no issues
- Updating tracking numbers on all orders once the information is available.
About the recuiter
Member since May 20, 2018
Index Solutions
from Kayseri, Turkey

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