Email support agent in English for tech company's help desk

About us:
Tech-products company with customers worldwide

Project overview:
Were looking for an experienced customer support agent to provide professional and friendly service through our email channel on Zendesk.
This person should have a passion for helping others and be able to stay calm under pressure.

This project requires:
- Customer support experience in a fast-paced environment
- Fluent writing skills in English
- Ongoing commitment

Working hours are flexible as long as no message is left unanswered for more than 24 hours.
We will have access to a monitoring page, you will be granted 3 late replies per week, after which the job will be closed.

The average amount of daily tickets is 28, most of them take just a couple of minutes to solve. We have developed a panel to aid you in the job, where you can quickly process refunds/replacements and other requests.

In your proposal, please share a brief summary of your experience.

Salary is 150 USD per month.
About the recuiter
Member since Nov 11, 2022
Sumit Kumar
from Cluj, Romania

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