Help mission-driven edtech company with email-based customer support (20 hrs/week)

Selecting the highest potential students has been the driving force behind our companys position as a top software engineering bootcamp.

To continue helping applicants through our admissions process, we are looking for a driven and detail-oriented customer support agent who is inspired to help others reach their education goals through email. This person should have a passion for helping others and be able to stay calm under pressure.

This project requires:

- At least 2 years of customer support experience via email or chat in a fast-paced environment
- Excellent communication and writing skills in English
- Identify issues and trends and report them appropriately
- Gather and suggest improvements based on community feedback
- Strong analytical, problem solving and general troubleshooting skills
- Being a customer advocate for our students
- Ability to answer emails in a timely basis with an exceptional level of speed and accuracy
- Adding new students to key company resources (Github, Google Groups, Slack)
- Experience with Zendesk a plus but not required


Will require ongoing help. Must be able to answer emails for some range between 6am PST and 6pm PST. Initial estimate at around 20 hours/week.
About the recuiter
Member since Mar 14, 2020
Viviola Brandin
from New South Wales, Australia

---

---

Offer to work on this project closes in 60 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions