Virtual Assistant and Customer Service Agent

We are looking for a virtual assistant experienced in handling a moderate level of calls, text, chat, and emails. The ideal candidate will be able to:

coordinate customers with operations following a set of directions
update data on various spreadsheets as needed
follow SOP documentation
be well versed in G-suite products
have a high level of English proficiency
must be technically proficient and speed to communication is key
must handle a variety of tasks both customer service related and executive assistant related.
some requests maybe one-offs and others will be on-going and repeat tasks
have prior experience with task management tools.

This role is split between 50% client facing and operations management and 50% executive tasks that can include:
* Answer and direct phone calls
* Organize and schedule meetings and appointments
* Maintain contact lists
* Produce and distribute correspondence memos, letters, faxes and forms
* Assist in the preparation of regularly scheduled reports
* Order office supplies
* Book travel arrangements
* Submit and reconcile expense reports
* Provide general support to visitors
* Provide information by answering questions and requests
* Take dictation
* Research and creates presentations
* Generate reports
* Handle multiple projects
* Prepare and monitor invoices
* Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
* Contribute to team effort by accomplishing related results as needed
* Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
* Organize travel arrangements for senior managers
* Write letters and emails on behalf of other office staff
* Book conference calls, rooms, taxis, couriers, hotels etc.
* Maintain computer and manual filing systems
* Handle sensitive information in a confidential manner
* Take accurate minutes of meetings
* Coordinate office procedures
* Reply to email, telephone or face to face enquiries
* Develop and update administrative systems to make them more efficient.
About the recuiter
Member since May 20, 2018
Ali
from Osaka, Japan

---

---

Offer to work on this project closes in 12 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions