PBX, DIALER, CRM, SMS

I am in need of someone that can assist me create a platform that can do all of the below mentioned. I want to use Signal wire as my carrier (Programmable API, SIP configurations.)

Lead nurturing is very important to me so I need something that will keep a history of all communications, such as, voice calls (recordings), sms, emails, and notes entered by agent in one single page. I would also like the ability to assign or reassign leads to another agent.

I am open to open source platforms to minimize costs.

1) Set up PBX system (includes securing)
All PBX standard features is fine.

2) Set up Dialer with CRM (Include securing)

A: Live agent monitoring - call whisper, barge, and call-takeover capabilities

B: Call transfer and call recordings (recordings available inside contact profile)

C: Automated answering machine detection with pre-recorded voice messaging drop (ability to choose different templates)

D: SMS inbound/outbound capabilities within contact profile (can we setup bulk?) (create templates with data append?) (can we also receive responses on mobile?

E: Predictive, Preview, and Power Dialer

G: Create Multiple Campaigns

H: Ability to add multiple phone numbers per contact ( 5 - 10)

I: Ability to create multiple dispositions. (also to filter individually)

J: If number is not good (disconnected, etc) to be able to skip calling that number and continue dialing additional number for that lead.

K: Click to Call

L: Adjustable caller ID

M: Call scheduling and reminder

N: Built in Webphone (WebRTC) or ability to use a landline, cell or soft phone

O: Create manager account (ability to create)

P: Create multiple agent account (ability to create)

Q: Programmable API ,SIP and VOIP settings for both voice calls and SMS

R: Custom Scripts (with data append?)

S: Check for duplicates

T: Last time called, if never called, number of times called

V: Create triggers to send an sms after 5 unsuccessful calls?
About the recuiter
Member since Mar 14, 2020
Farhad Jodeiry
from Kerala, India

---

---

Offer to work on this project closes in 30 days!
Are you interested in this Opportunity?

Looking for help? Checkout our video tutorial
How to search and apply for jobs

How to apply? Do you have more questions about the Job?
See frequently asked questions